on September 21, 2024

The violin came with a crooked neck. Customer service was disappointing.

on June 18, 2024

I ordered 1/4 but i got 4/4 size. How i can return or replace?

on January 08, 2024

The tube is holding back and no response to my email and calls I m disputing the charge now

on January 06, 2024

Not Happy with purchase, I bought it as a Christmas gift but when I put it together an played it the string came apart, i will need a refund

on February 15, 2023

If I could give this 1 star I would. This "instrument" is completely incapable of staying tuned for even a 30 minute lesson. Our instructor was floored a business would even sell this. Terrible customer service and terrible product.

on February 13, 2023

I recently purchased the violin for my son. It was difficult to fix the bridge and tuning it also was difficult. Send an mail to customer care but no reply. How do I contact customer care for further assistance

on February 17, 2023

I ordered 3/4 size violin for my son. Unfortunately the violin had some issues and was difficult to fix. I contacted the team and they were friendly to arrange for refund.

on November 26, 2022

Extremely disappointed with my purchase. Only came with 3 strings, the string for G was ridiculously short. The tuning pegs will not stay tight enough to keep the bridge standing. I plan on returning my product ASAP.

on October 03, 2022

I ordered it on Sep 18th and paid additional for the express delivery so that i will receive before my Son's first violin class , but i received it on Sep 22nd and he has to miss the first class. Got disappointed with the late delivery. In his next class we found that the bridge is missing and now it is not usable. If you could send me the missing bridge i will keep it or i have to return it. Next time i would prefer to buy it from Amazon to avoid this hassle.

on September 15, 2022

It doesn't stay in tune, the bridge doesn't have any notches in it, and the pegs are feel like they're going to break while turning them. I sent email the customer service for return and didn't get reply from them.

on September 19, 2022

Customer service is very professional and super nice. They refunded 100% for the poor quality product.

on July 13, 2022

I ordered it came very fast, which was great but it came with no bridge when the pictures of the violin and other customers all had a bridge so now I can't play it.

on July 12, 2022

Very nice case. Didn't open it til June cas was for a B day n the midwest. Is a real piece of junk. Cant tune it l. Pegs are stripped out and do not tighten. So disappointed!! Would not recommend.