on September 07, 2024
There is no Customer Support with Glarry Music anymore. Within a month after buying a Glarry GC301 cello, the neck came off the cello. I reported this immediately and sent a picture using their system. I received emails from [email protected] (customer service) for a couple of weeks asking me the most pointless questions I ever encountered. This was mysterious to me because CS never revealed who I was communicating with, no greetings, no signatures and no results. I was finally made two offers, ...
There is no Customer Support with Glarry Music anymore. Within a month after buying a Glarry GC301 cello, the neck came off the cello. I reported this immediately and sent a picture using their system. I received emails from [email protected] (customer service) for a couple of weeks asking me the most pointless questions I ever encountered. This was mysterious to me because CS never revealed who I was communicating with, no greetings, no signatures and no results. I was finally made two offers, 1) a one-hundred dollar partial refund, 2) Go find someone to fix it and they would reimburse me the repair cost. They had already developed such ill-will and suspiciousness with me that I declined the offers. I'll get by.
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.