April 06, 2023
It was actually very difficult working with this company. This was my first time using as well. Bought violin to send to nephew in Louisiana for 10th. Birthday. Item arrived scratched, missing 2 screws, and missing a string. Took several days for contact back and first contact they only offered a $15 refund and said to take to a shop to fix. Very un impressed by the hospitality of the company. Will not be using again.
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.For any further questions or concerns, please contact our customer service at [email protected]. We are always here to assist you and appreciate your continued support. Glarry