on April 20, 2023

I got a saxophone instead of the guitar I ordered.

on September 14, 2021

Very disappointed. Only fair build quality and no setup whatsoever. I'm an advanced player so I could do my own set up. A beginner would have been hopelessly frustrated with even getting in tune. Worse yet the strings were corroded. Filthy dirty and the ends seized in the tremolo block. I had to force them out to restring it.

on September 16, 2021

Glarry did make things right with my purchase. Good customer support.

on May 18, 2021

Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.

on May 19, 2021

Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.

on April 02, 2021

This is 3rd Notice. Send me a prepaid return label . No more waste time.

on January 11, 2021

Almost 2 weeks and I still haven't received the product. When i emailed them it took 2 days to tell me there is a delay. You are probably better off finding a pawn shop. Would not reccomend.

on December 21, 2020

Horrible customer service. Runaround Reply with form letter. No clue of when guitar was shipped or where it is

on December 27, 2020

Unplayable out of the box, Neck is back bowed, strings buzz, action has to be very high, bad frets, This is not a quality guitar, and not worth the money. Customer Service do not reply to e-mails, and Wendy from the company says they have replied, but its simply not true.. Feel like i have been ripped off as the guitar will cost the same as new price to get playable. I cant say if other Glarry guitars are this bad, but unless i get a resolution soon, I will be avoiding the brand and contacting ...

Unplayable out of the box, Neck is back bowed, strings buzz, action has to be very high, bad frets, This is not a quality guitar, and not worth the money. Customer Service do not reply to e-mails, and Wendy from the company says they have replied, but its simply not true.. Feel like i have been ripped off as the guitar will cost the same as new price to get playable. I cant say if other Glarry guitars are this bad, but unless i get a resolution soon, I will be avoiding the brand and contacting my bank to get my money back. This will also be in a youtube video review UPDATE: Glarry did replace this guitar for me, but there were still a few little problems, as detailed in my Youtube video update https://youtu.be/Qj0M_me3J_o

on June 21, 2020

I ordered the Senset guitar and you mistakenly sent me the Sunburst. The blue guitar is very nice! The previous order Jazz bass was great too. I have 4 Sunburst guitars and really wanted the Senate that I ordered. Gerry Polo [email protected]

on June 09, 2020

It's no fault of Glarry but this guitar was lost by FedEx. I contacted Glarry customer service and they promptly refunded my money.

on May 19, 2020

I ordered the GST Sunset guitar and the box arrived damaged, and the guitar itself has some scuffs and dings in the finish on the front and back of the guitar. The boxes that Glarry is using to ship their guitars are very weak and flimsy. I feel if Glarry would use stronger boxes for shipping the instruments would be better protected. I bought the Glarry Jazz Bass in White color, it arrived as well with scratches on the front of the bass down by the bridge. I was able to buff some of the scratch ...

I ordered the GST Sunset guitar and the box arrived damaged, and the guitar itself has some scuffs and dings in the finish on the front and back of the guitar. The boxes that Glarry is using to ship their guitars are very weak and flimsy. I feel if Glarry would use stronger boxes for shipping the instruments would be better protected. I bought the Glarry Jazz Bass in White color, it arrived as well with scratches on the front of the bass down by the bridge. I was able to buff some of the scratches out so I will the bass. I have seen a few of the reviews on the website that said the guitars arrived with scratches and machine marks. I've seen YouTube videos that showed the finish of the guitars very shiny and no scratches or machine marks. I need a shipping label emailed to me so I can return the guitar. I'm a little disappointed at the quality of the two instruments I bought, but I guess for the price paid for the guitars what should I expect?

on February 03, 2020

Okay I just wrote a reason review and comments for what happened with the , guitar, the amps, the shipping errors not only with FedEx, it's with the whole order is messed up. I'm trying this again. The the two shipping orders that went out in the same time were incorrect and inconsistent with the order there's FedEx who had different shipping orders. Not only did the electric guitar that came first left the shipping Warehouse down the street at just before 5 a.m. and didn't get there till late i ...

Okay I just wrote a reason review and comments for what happened with the , guitar, the amps, the shipping errors not only with FedEx, it's with the whole order is messed up. I'm trying this again. The the two shipping orders that went out in the same time were incorrect and inconsistent with the order there's FedEx who had different shipping orders. Not only did the electric guitar that came first left the shipping Warehouse down the street at just before 5 a.m. and didn't get there till late in the evening. Then the second order, that was ordered on the same day that was shipped glarry music didn't come till 4 days later. Other issues. I feel like this post will be deleted by this administration..shocker. Is this how they Get rid of their low quality product( the thing that caught me was that they compared glarry musical instruments to Fender Musical Instruments as being the same thing, not true). I guess I have to go to my Facebook accounts with an s, and copy and paste this review cuz I don't trust you guys to press. So how do you plan on how to

on December 14, 2019

I never recieved it. If you check fed ex it was shipped to the wrong address. I tried to contact multiple times with no success. I am very upset with your customer service. I have paid for 2 guitars and have only recieved 1. I will be waiting for a response from you but if I don't hear back soon I will be contacting my credit card company to cancel payment. I was really hoping to get this before Christmas. Thank you. Travis

on December 07, 2019

Fed X delivered the guitar with the box all crushed and i didn't accept it. Fed X is shipping the guitar back for replacement or refund..

on December 05, 2019

I've tried several times to contact seller with no reply. Need to have guitar replaced neck is warped nothing lines up. Razor sharp fritz.

on October 17, 2019

Has anyone else receive the wrong thing? I ordered a yellow guitar and instead they sent a white bass. There is no phone number to call,so this really sucks man!