on August 27, 2022

I had to chip out some of the headstock in order to get the wrench in to adjust the truss rod and now I can no longer adjust the truss rod because a metal sleeve has shifted blocking where the wrench goes. Body is also incredibly light and the neck is very heavy so the neck dive is horrible. Tuners are also very stiff and the nut has a bunch of black gooey glue or something all over it. There was also a lot of fret sprout and the frets are rough and unpolished. Setting it up was a pain and it is ...

I had to chip out some of the headstock in order to get the wrench in to adjust the truss rod and now I can no longer adjust the truss rod because a metal sleeve has shifted blocking where the wrench goes. Body is also incredibly light and the neck is very heavy so the neck dive is horrible. Tuners are also very stiff and the nut has a bunch of black gooey glue or something all over it. There was also a lot of fret sprout and the frets are rough and unpolished. Setting it up was a pain and it is still not that great. Don't think I will go this route again.

on September 01, 2022

The bass had several functional issues when it arrived but their customer service team were quick to provide a partial refund to smooth things over.

on January 24, 2022

I've tried to call several times but never get through!

on November 21, 2021

Unfortunately, i have not received the bass yet. I know that Fedex already delivered and signed. It is under investigación what happened. I Will let You Know the progress. Thanks

on December 13, 2021

After Bass reception I found a very good product, and most important Glarry solved all my shipment inconveniences quite well. It means good customer service. Thank you Lin.

on January 06, 2021

Bass received on Jan. 4 It is defected has glue. all over it and pick guard scared. Looks like it is a return and repair attemped. I ordered another one, a GIB bass instead would like to return this one . Please send return info to be reimbursted.

on December 22, 2020

Haven't opened the box yet, so I don't if the bass is nice or not but I can comment on the customer service of Glarry Music, or shall I say, lack of customer service. I ordered what I thought was the bass my son had asked for. I learned the next day it was not. My order had not shipped yet, so I emailed 3 times and phoned (left vmails as no one answered the phone) to cancel the order. The website says you can cancel for free as long as the item has not shipped. A few hours later, I received ...

Haven't opened the box yet, so I don't if the bass is nice or not but I can comment on the customer service of Glarry Music, or shall I say, lack of customer service. I ordered what I thought was the bass my son had asked for. I learned the next day it was not. My order had not shipped yet, so I emailed 3 times and phoned (left vmails as no one answered the phone) to cancel the order. The website says you can cancel for free as long as the item has not shipped. A few hours later, I received an email saying my order had shipped. I ordered the bass 10 days ago and I am still waiting for some one to respond to my 3 emails and 2 phone messages. Bottom line is do not expect any sort of customer service or response from anyone at Glarry Music should you have a question or issue with your purchase. For customer service, I give them 0 stars.