on February 13, 2022
I am currently attempting to return the guitar due to a defect. So far, I'm not very thrilled how it's progressing. Once the return process is over, I can come back and hopefully, have a better review of the company and the service department. As for the guitar, it looks great; it just has a defect in the construction and that is why I'm trying to return it.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on February 17, 2022
UPDATE: Glarry has reached out to me for a resolution on this matter. They offered to pay for the repair, but I only wanted to return it. The final agreement was a refund of the majority of the original price and I keep the guitar. It was a fair offer and I accepted it. They really did want to make things right without having the item returned. I'm unable to change my One Star satisfaction score, but I would give it Three Stars now. I hope this helps others not to be concerned about purchas ...
UPDATE: Glarry has reached out to me for a resolution on this matter. They offered to pay for the repair, but I only wanted to return it. The final agreement was a refund of the majority of the original price and I keep the guitar. It was a fair offer and I accepted it. They really did want to make things right without having the item returned. I'm unable to change my One Star satisfaction score, but I would give it Three Stars now. I hope this helps others not to be concerned about purchasing from this company. Just remain patient as they work with you and things will work out.
2022/02/13 12:13:58 by you
I am currently attempting to return the guitar due to a defect. So far, I'm not very thrilled how it's progressing. Once the return process is over, I can come back and hopefully, have a better review of the company and the service department. As for the guitar, it looks great; it just has a defect in the construction and that is why I'm trying to return it.
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