on May 18, 2020
Very unhappy with product I ordered. Case didn't fit electric guitar. Never got guitar stand. Electric guitar was scratched and was not in a new condition. I have sent several emails asking for a full refund and mailing labels to send this product back. I have yet to be helped in a way that satisfied me. They offered I partial refund and I keep everything. This is not satisfactory to me, why do I need a guitar case that does not fit and why did I pay for a new guitar only to have it look used. I ...
Very unhappy with product I ordered. Case didn't fit electric guitar. Never got guitar stand. Electric guitar was scratched and was not in a new condition. I have sent several emails asking for a full refund and mailing labels to send this product back. I have yet to be helped in a way that satisfied me. They offered I partial refund and I keep everything. This is not satisfactory to me, why do I need a guitar case that does not fit and why did I pay for a new guitar only to have it look used. I also have not received the guitar stand. It has been a week since I have asked for a refund and I am still waiting. I have co workers that we're going to order from your company, but they were to see what I thought of your service and product. Glarry make this right, allow me to return for a full refund as your policy states.
Service Team:
Sorry for the inconvenience caused to you! We apprpment department and qualityeciate your support for Glarry. We have already reflected your question to our develo control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry