August 19, 2020
I ordered 2 guitar cases on 8/10, they shipped 8/11 and I received one of the cases this afternoon 8/19 @ noon. The case that I received spent 10 days in transit and only travelled 3 miles to my house. That's right, it shipped from a little town next door to my home town which is separated by only 3 miles. Now, the second case shows that it arrived in my home town 72 hours ago and it's still out there and after personally speaking with a FedEx official I still can't get a delivery date!!!! I ...
I ordered 2 guitar cases on 8/10, they shipped 8/11 and I received one of the cases this afternoon 8/19 @ noon. The case that I received spent 10 days in transit and only travelled 3 miles to my house. That's right, it shipped from a little town next door to my home town which is separated by only 3 miles. Now, the second case shows that it arrived in my home town 72 hours ago and it's still out there and after personally speaking with a FedEx official I still can't get a delivery date!!!! I'm at a loss, I've never seen an operation like this. By the way, the case which I received is okay, nothing to write home about, it is what it is.
Service Team:
We are so sorry for that. Due to the spread of COVID-19, online shopping has risen dramatically. We are still committed to our same-day shipping guarantee, but the effects of COVID-19 are causing delays with order processing & transportation systems outside of our control. Thank you for your understanding.