Reviews of Glarry Musical Instruments in Glarrymusic.com

By V***z

April 05, 2022

I ordered this Amp to go along with the Glarry GP II Electric Bass Guitar, however it never came. I got the Bass Guitar today (April 5th 2022) but no Amp.I sent an email and even called them but no answer so I left them a voice message. Glarry gets a one star for now.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

June 08, 2022

UPDATE. I received a message from Glarry stating that the Amp shipped separately from the Bass I ordered, and with a different carrier service then the one who brought the Bass Guitar. I give a 4 out of 5 stars, it creates a great sound for being a 20w Amp, it's compact and light. The only thing that I don't like is the fact that the volume nob is vary sensitive. Other than that, it's great.

Glarry GST-E Electric Guitar Full Size Rosewood Fingerboard HH Pick-up

By G***e

March 19, 2022

I got this guitar yesterday for my son and the tremolo will not move, is it locked for shipping? How do I fix it ?

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

March 25, 2022

(Updated review) Customer service was great gave me some suggestions to fix the guitar and they worked out. My son is happy and that makes me happy. The guitar is great beginner guitar, He says it plays fast & smooth and sounds amazing. Thank you customer service Manager Lin. In closing I will be ordering another guitar or two shortly ⭐⭐⭐⭐⭐

Glarry 170 Type Electric Guitar w/ 20W Amplifier Sunset White Black

By D***a

March 05, 2022

Peice of crap! Knobs keep falling off, doesn't stay on and doesn't increase or decrease volume. Cheap junk! Waste of money and totally disappointed and upset I spent $150 for this junk learned. I'd say you get what you pay for but this doesn't measure to a $40 electric guitar. Never again! I'll be posting my review every where on the internet on this peice of crap. Don't buy it. I'm copying this post to prove they won't post this because I'm right.

April 11, 2022

If I could change my satisfaction rating I would change it to 5 stars for resolving my issue. I want to thank you Lin for your superior responsiveness, your high integrity standards and outstanding customer service. You did everything to resolve my issue and I'm very pleased and satisfied. Thank you. I appreciate all you've done.

Glarry GV101 Matte Violin 4/4 Full Size

By C***n

March 04, 2022

My violin came with only rosin, a bow, 3 pegs and 3 strings, Broken bridge, and tuner. No extra strings. My daughters first violin lessons were supposed to start on march 2nd but they didn't because she didn't have any instrument to play on.

March 09, 2022

They have resolved things and we're happy to help with me situation

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By C***h

February 23, 2022

Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to r ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

February 26, 2022

Issue was resolved. Really appreciate the customer service!

Glarry GP Electric Bass Guitar White Black Red Yellow Blue Sunset Burlywood Dark Blue Transparent Yellow

By J***n

January 24, 2022

I've tried to call several times but never get through!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon.Glarry

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By B***h

January 16, 2022

my string came broken and am very unhappy. I expect to be sent something in compent sation considering this was my first guitar and i spent most of my christmas money on it. way to make someone unencouraged to learn.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GV201 Antiqued Bright Solid Wood Violin 3/4 4/4

By H***l

December 21, 2021

This product came poorly packaged in a thin bag with no packing materials that was ripped upon arrival as was the cheaply made violin case. Every single seam on the case is coming unraveled, there's a rip at the top of the case exposing the Styrofoam within that could have been avoided with better more insulated packaging, and the violin itself is scratched and scuffed - looks returned and resold. Being that the violin was encased, this indicates the violin was scratched when placed in the case ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our Customer - Service will contact you soon. Glarry

December 22, 2021

UPDATE: Cannot update satisfaction, but originally left a bad review due to shipment issues. The owner, Lin, reached out within a couple short hours and resolved the issue, no questions asked. Should you ever run into a shipping issue or any issue for that matter I have no doubt that Glarry will handle it so you're satisfied with your purchase.

Glarry GST-E Electric Guitar Full Size Rosewood Fingerboard HH Pick-up

By P***y

December 20, 2021

I have not received this item. I have been tracking it on the carrier Hermes website where it has been for over a week only to be advised this morning that it had been returned To the sender. I cannot understand the reason for this as there is always someone there, day and night. Now I would like a refund. Not satisfied at all

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry 22" 5-Piece Full Size Adult Drum Set Black

By M***n

December 06, 2021

I didn't receive the drum kit. It was sold out

Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset

By A***r

November 30, 2021

They sent me a bass that was all scratched up hoping it was by mistake. It's a great design but not happy with the results as of now. They were supposed to send a return address and nothing yet. I just want it replaced with a new one. Ordered a guitar before I received the bass and now having some regrets. This was a birthday present from my wife and the Guitar was from my kids.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

December 02, 2021

Here is my update on Glarry customer service. The guitar I received was damaged and in doing so Glarry's company asked what can they do. I said I just want a replacement guitar for the one I have. They sent me a tracking number with my new guitar in route. Like I said on my earlier post, the guitar is a good design but now Glarry has won my confidence and trust that they are a more than fair and willing company to keep their customers satisfied. I am very pleased with them striving to rectify a ...

Glarry GP Electric Bass Guitar White Black Red Yellow Blue Sunset Burlywood Dark Blue Transparent Yellow

By C***a

November 21, 2021

Unfortunately, i have not received the bass yet. I know that Fedex already delivered and signed. It is under investigación what happened. I Will let You Know the progress. Thanks

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

December 13, 2021

After Bass reception I found a very good product, and most important Glarry solved all my shipment inconveniences quite well. It means good customer service. Thank you Lin.

Glarry Tubular Acoustic Guitar Stand Holder Black

By E***d

November 08, 2021

We still havent received it yet. The other 2 things I purchased the bass guitar and amp arrived with FedEx and was received in the timely manner. This is coming DHL and we r still waiting. I was going to order a guitar stool from us well but have changed my mind. I was very happy with the guitar and amp but this is taking way past the allotted time for delivery.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry.

Glarry GST-E Electric Guitar Full Size Rosewood Fingerboard HH Pick-up

By R***r

October 18, 2021

The guitar was ok if you don't mind scratches, scuffs and chips!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

October 31, 2021

Update on my damaged guitar I received, Lin from Glarry solved the problem promptly and I'm very satisfied with the out come. They said they would fix the problem with quality control. I will make more purchases in the future , hopefully with no problems. I would give Lin from Glarry Music five stars for her great customer service!

Glarry GST Rosewood Fingerboard Electric Guitar Black Red Sunset

By P***S

September 16, 2021

SO FRUSTRATED w Glarry customer support! I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz. Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even ...

Service Team:

Thanks for your comment. We will try harder to offer better products and service.Our Customer Service will contact you soon.

September 21, 2021

The customer service manager (Lin) contacted me and gave me a VERY fair offer. I am impressed with the recovery and will absolutely do business with this company again. GO GLARRY!!

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By R***l

September 14, 2021

Very disappointed. Only fair build quality and no setup whatsoever. I'm an advanced player so I could do my own set up. A beginner would have been hopelessly frustrated with even getting in tune. Worse yet the strings were corroded. Filthy dirty and the ends seized in the tremolo block. I had to force them out to restring it.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

September 16, 2021

Glarry did make things right with my purchase. Good customer support.

Glarry GIB 5 String Electric Bass Guitar SS Pick-up Burlywood Transparent Yellow Sunset Brown

By Z***k

September 06, 2021

Guitar severely banged up in shipping. Pickups had fallen out of their covers and headstock had a pretty bad dent in it with a big chip.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

September 06, 2021

Guitar severely banged up in shipping. Pickups had fallen out of their covers and headstock had a pretty bad dent in it with a big chip. UPDATE: Glarry was very communicative and helpful with my order. Their customer service is very kind and understanding. I would still recommend getting this Bass provided you didn't end up with one that received poor treatment in shipping. Still a great company who sells good instruments.

Glarry GIB 5 String Electric Bass Guitar SS Pick-up Burlywood Transparent Yellow Sunset Brown

By M***e

August 23, 2021

The bottom pick up is broke

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

August 23, 2021

The seller made right on the bad pickup & I am getting it fixed. I like the way the bass feels. It plays smooth. For the money it's perfect!!

Glarry 41inch Folk Guitar Flat Surface PVC Hard Shell Case Classical Crocodile Dermatoglyph

By R***r

July 27, 2021

I've bought other cases from Glarry but never had this problem. The case came in a box that looked like it had been run over by a truck. Taped up every where but had no structure left to it. Case had a nasty dent in it with a tear in the covering that i managed to repair. I use these cases for guitars i build and sell but I'm not sure I'll go with Glarry again

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glary

Glarry GP Fretless Electric Bass Guitar 4 String Burlywood Sunset

By L***r

July 24, 2021

Just got my Glarry GP fretless bass today. Disappointed. The E string tuner is completely loose and both pickups were collapsed inside the body. When the string is loosened the tuner rotates about 45 degrees. The pickups are rattling around inside the body. Oh, well.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

July 30, 2021

When I received my GP fretless Bass, there was a problem with the pickups not being mounted. Upon contacting Glarry, Lin was super helpful, friendly and expedited a solution very quickly. Glarry is sending me a replacement at no cost. Kudos for excellent customer service and I wish I could change the star rating but it seems I can't. I hold Glarry in the most high esteem. Thank you Lin!

Glarry 20w Electric Guitar Amplifier

By G***n

July 02, 2021

There is a persistent loud hum that comes from the amp even when the guitar is not plugged in. Apparently there is a problem with the electronics in the unit. I have found a work around that I can use until I can buy a quality amp. Can not recommend this amp.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

July 06, 2021

UPDATE: Manager Lin of Glarry Music got in touch with me about my problems with the amp. He was very customer service oriented and after discussing the problem, offered me a refund for the amp, which I accepted. Sometimes you don't know the true character of a company until there is a problem, and then it shows. I am very happy with the way my problem was resolved, and as a result, when I need another musical instrument, Glarry Music will be the first place I shop. My wife bought a clarinet fro ...

Glarry GIB 5 String Electric Bass Guitar SS Pick-up Burlywood Transparent Yellow Sunset Brown

By S***I

June 26, 2021

Bass came with a defective pick up. They refuse to send me a new one or the parts to repair it. Do not recommend.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.Glarry

June 28, 2021

Kudos to management. They did take carte of the problem.

Glarry GST Maple Fingerboard Electric Guitar Black Red

By P***o

June 03, 2021

Headstock is crackef

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

June 23, 2021

To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me me ...

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By R***a

May 18, 2021

Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

May 19, 2021

Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.

Glarry GT501 40 Inch Cutaway Auditorium Acoustic Guitar Matte Spruce Front Folk Black Burlywood Sunset

By R***t

May 07, 2021

Never received guitar.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

May 13, 2021

Very pleased! Glarry jumped right on resolving my issue. So I give 5 stars review

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 9

By G***r

April 24, 2021

Never received this item

April 24, 2021

When I thought they messed up my order they quickly solved the problem, but it won't let me edit the stars, or I would give 5.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By J***m

April 21, 2021

It has been a week, but the shipping status has never changed. Showing "on the way" ontario CA usa, been 5 days. I see a few people having the same issue. Let me know if it is ever gonna move from where it is sitting. If it was to be delivered on the expected day, it should have made some changes by now.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

April 26, 2021

I complained previously that the shipping status did not show any changes. Oddly i got the shipment on the expected date. Too bad that i cannot change the satisfaction rate. The quality of the bass guitar is far better than expected. No scratch or cracks whatsoever, and the knobs are not wobbly either, unlike some youtube reviewers' claims. I do not know the sound quality and product quality of other bass guitars, but as a beginner who is a heavy metal fan, it creates the sound the right way, ...

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By A***s

April 21, 2021

Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By J***s

April 19, 2021

I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap. Jerry Simmons [email protected] 865-805-4255

Service Team:

Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.

Glarry GST Maple Fingerboard Electric Guitar Black Red

By C***y

April 18, 2021

I feel like this one was rushed in production. Came with either a misaligned neck or the bridge is off center. The high e is almost off the neck at the base. The pickups are slanted as well, but I think this is fixable easy enough. Not sure about the neck. May have to reset the bridge or reshape the pocket. Not worth packing it all back up, driving to ups to ship it back. If it wasn't for the neck, it would have been playable and a great deal..

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

May 12, 2021

Update: I had a some issues. Glarry reached out to me and took care of it promptly with excellent communication and customer service. I will be back to purchase from them again.