February 09, 2024
I am very disappointed, it has many defects, which I will show in the photos, but what bothered me the most was that the screw to adjust the neck does not work :( I will never be able to make the adjustment, which is very bad!!, a tuner nut is bent, the bridge makes noise with the vibration of the strings, the body arrived with a knock, also the fit of the neck with the body separates, they could improve the precision, the pickup has very low volume, of course it is an economical product but I h ...
I am very disappointed, it has many defects, which I will show in the photos, but what bothered me the most was that the screw to adjust the neck does not work :( I will never be able to make the adjustment, which is very bad!!, a tuner nut is bent, the bridge makes noise with the vibration of the strings, the body arrived with a knock, also the fit of the neck with the body separates, they could improve the precision, the pickup has very low volume, of course it is an economical product but I have seen other economical brands without so many failures, or simply that I had bad luck in their quality control :(, it was a gift that I wanted to give myself and enjoy but I was sad.
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon.Glarry
February 19, 2024
I appreciate the attention you gave me via email, due to the instrument failures, we reached a 50% refund agreement, thank you!
.png){kind=icon}
.png){kind=icon}
