July 11, 2022
I ordered this base on Friday July 8th and it arrived on Monday July 10th, very quick. The only issue I have with the ordering process is that I did not receive any kind of order confirmation email, not what i am used to but hey with such quick delivery who really cares. The reason for the 3 star review is that my bass arrived with a bent tuner on the "G" string and I am unable to get the "lobe " of the tuner to set properly. This made tunning a little difficult because I started with the "E" st ...
I ordered this base on Friday July 8th and it arrived on Monday July 10th, very quick. The only issue I have with the ordering process is that I did not receive any kind of order confirmation email, not what i am used to but hey with such quick delivery who really cares. The reason for the 3 star review is that my bass arrived with a bent tuner on the "G" string and I am unable to get the "lobe " of the tuner to set properly. This made tunning a little difficult because I started with the "E" string and worked my way down but when I tuned the "G" string the lobe of the tuner would hit the tuner for the "D" string, so I had to back off the "D" sting so I could tune the "G" string and then tune the "D" string again. The rest of the base looks pretty good and I may update my review later.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
July 18, 2022
Update 7/18/2022 I was contacted by Glarry and initially requested a replacement for the broken tuner, Glarry instead offered a $10.00 refund so I could replace the tuner. I replied that I would prefer they send a new tuner so it would match the existing tuners. For reasons unknown to me Glarry did not want to send a tuner so I found a set of tuners on Amazon for $20.00 so Glarry refunded that amount. If I could I would change my initial review from a 3 star to a 4 star but the site won't let me ...
Update 7/18/2022 I was contacted by Glarry and initially requested a replacement for the broken tuner, Glarry instead offered a $10.00 refund so I could replace the tuner. I replied that I would prefer they send a new tuner so it would match the existing tuners. For reasons unknown to me Glarry did not want to send a tuner so I found a set of tuners on Amazon for $20.00 so Glarry refunded that amount. If I could I would change my initial review from a 3 star to a 4 star but the site won't let me.