Reviews of Glarry Musical Instruments in Glarrymusic.com

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By G***o

June 21, 2020

I ordered the Senset guitar and you mistakenly sent me the Sunburst. The blue guitar is very nice! The previous order Jazz bass was great too. I have 4 Sunburst guitars and really wanted the Senate that I ordered. Gerry Polo [email protected]

Service Team:

Thanks for your feedback, we are so sorry for that. Our after-sale-service will contact you ASAP. Glarry.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By w***h

June 12, 2020

paid extra for express shipping, they didnt ship the case for another week after the order and its been almost 3 weeks now and ive sent them multiple messages and never gotten a response or my case, so hopefully ill get a response leaving a review.

Service Team:

Sorry, due to the epidemic and parade, our California warehouse logistics have been delayed. We will refund your shipping cost. In addition, we answered your email on June 5th, you need to check the spam folder.

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By B***e

June 09, 2020

It's no fault of Glarry but this guitar was lost by FedEx. I contacted Glarry customer service and they promptly refunded my money.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By I***y

May 29, 2020

The knob jack plate was loose because it was cut too long on the body and was patched with a different wood. And the first string tuning machine couldn't tune because the gears were garbage and couldn't hold any tension so it kept slipping.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By D***r

May 19, 2020

I ordered the GST Sunset guitar and the box arrived damaged, and the guitar itself has some scuffs and dings in the finish on the front and back of the guitar. The boxes that Glarry is using to ship their guitars are very weak and flimsy. I feel if Glarry would use stronger boxes for shipping the instruments would be better protected. I bought the Glarry Jazz Bass in White color, it arrived as well with scratches on the front of the bass down by the bridge. I was able to buff some of the scratch ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support. Glarry

Glarry Economical Electric Guitar Arched Hard Shell Case For LP Style Black

By P***n

May 18, 2020

Very unhappy with product I ordered. Case didn't fit electric guitar. Never got guitar stand. Electric guitar was scratched and was not in a new condition. I have sent several emails asking for a full refund and mailing labels to send this product back. I have yet to be helped in a way that satisfied me. They offered I partial refund and I keep everything. This is not satisfactory to me, why do I need a guitar case that does not fit and why did I pay for a new guitar only to have it look used. I ...

Service Team:

Sorry for the inconvenience caused to you! We apprpment department and qualityeciate your support for Glarry. We have already reflected your question to our develo control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By A***a

May 13, 2020

The pickups in the bass did not work, I've tried soldering them again but I still get no sound from them

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By K***k

May 11, 2020

Tried to cancel before shipped, status changed from pending to shipped before I was given a response. I did not want this model I wanted the GST and was not able to cancel and now it's shipped! No phone number to cancel! Could have been easy fix!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will call you ASAP.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By M***n

May 04, 2020

Delivered damaged. I sent email to Glarry to find out what to do. Still waiting on a response. But this is the only time I have been disappointed with the shipping. I'm very happy with my other orders and looking forward to doing more business with Glarry. Thank you.

Service Team:

Sorry, FedEx messed up. I responded to you on 4.25, please check the email, we will give you a satisfactory solution.

Glarry Economical Electric Guitar Arched Hard Shell Case For LP Style Black

By B***l

April 27, 2020

I ordered 2 Les Paul cases, only received one, nice case, will change to 5 stars if I receive the second case

Service Team:

We appreciate your support for Glarry. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By g***l

March 30, 2020

I recently purchased 2 guitar cases totaling $ 124.97 my Stratocaster was a very tight fit had to force it into the case one of the cases the top and bottom halves did not line up had to push them together to get to close pretty low quality wont be buying any more.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By M***y

February 03, 2020

Okay I just wrote a reason review and comments for what happened with the , guitar, the amps, the shipping errors not only with FedEx, it's with the whole order is messed up. I'm trying this again. The the two shipping orders that went out in the same time were incorrect and inconsistent with the order there's FedEx who had different shipping orders. Not only did the electric guitar that came first left the shipping Warehouse down the street at just before 5 a.m. and didn't get there till late i ...

Service Team:

Dear customer: We have multiple warehouses, your order is not in one warehouse, so different warehouses have shipped. I checked the courier and it was sent to the address you provided and it was signed. Our customer service will contact you to check if there are any other problems, please check your email carefully.

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By T***o

December 14, 2019

I never recieved it. If you check fed ex it was shipped to the wrong address. I tried to contact multiple times with no success. I am very upset with your customer service. I have paid for 2 guitars and have only recieved 1. I will be waiting for a response from you but if I don't hear back soon I will be contacting my credit card company to cancel payment. I was really hoping to get this before Christmas. Thank you. Travis

Service Team:

Sorry for the inconvenience, you will received two packages in this order. Another package still in transit, you will receive it in 12/17/2019 probably. Have a good day!

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By C***s

December 07, 2019

Fed X delivered the guitar with the box all crushed and i didn't accept it. Fed X is shipping the guitar back for replacement or refund..

Service Team:

Sorry, fedex messed up, a new one has been sent to you, please pay attention to check.

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By t***a

December 05, 2019

I've tried several times to contact seller with no reply. Need to have guitar replaced neck is warped nothing lines up. Razor sharp fritz.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer staff had sent email to you, please recheck your email. We will re-call you later. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.

Glarry 36inch Burning Fire Style Electric Guitar w/ 20W Amplifier Red Black Sunset

By J***l

November 17, 2019

Haven't got guitar yet but when I do I will let y'all know how satisfied I am

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By J***i

October 17, 2019

Has anyone else receive the wrong thing? I ordered a yellow guitar and instead they sent a white bass. There is no phone number to call,so this really sucks man!

Service Team:

We are apologize for this, it is our mistake. We will send the right one to you. Our after-sale-service staff have gave you a call and sent an email to you, please check the email.Thank you for your order. GLARRY

Glarry GV200 Antiqued Matte Solid Wood Violin 4/4 Full Size

By A***s

December 24, 2021

I opened it when it arrived, and after carefully trying to tune it for an hour, the tuning pegs kept backing out several steps. I emailed glarry requesting a return label and refund. Their response was they want me to take it to a repair shop, and they will refund the repair, so long as it is less than the purchase price. What a joke. I wasn't expecting anything amazing, but something more than firewood would have been nice. Telling your customer they are SOL is terrible. This was my 2nd p ...

Service Team:

Merry Christmas! Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GV200 Antiqued Matte Solid Wood Violin 4/4 Full Size

By K***g

December 24, 2021

I would love to write a review but the package was somehow lost in shipment and the order was cancelled a month later.

Service Team:

Merry Christmas! Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. Glarry

Glarry 36inch Burning Fire Style Electric Guitar w/ 20W Amplifier Red Black Sunset

By K***s

December 03, 2021

The guitar arrived with a giant ding (through the wood) on the front of the guitar and the neck is chipped. I contacted Glarry with pictures asking for a replacement but have not received a response. Very disappointing because it's a beautiful guitar and I was very excited to give this to my son.

Service Team:

Sorry, we did reply to your email that day, it probably went in the spam folder. We don't have the red guitar in stock, would you like to switch to white black or sunset? I would recommend black, it's our most popular color and I think your son would love it.

December 04, 2021

Since my review (yesterday), I have been contacted by Glarry and they are sending a. Replacement. They said they will send it out right away so that it arrives before Christmas, hopefully the packaging will will be a little more luxurious:)

Glarry 36inch Burning Fire Style Electric Guitar w/ 20W Amplifier Red Black Sunset

By J***p

July 19, 2021

I just received mine today thanks for fast shipping. However its a half size for k ids I ordered full size adult.. order number GM20210716TVDX please look into this.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

July 24, 2021

The management team at Glarry took care of my complaint with fast response and professional support. (Lin) was extremely helpful and shipped out me a new gutar i am extremely satisfied now. Glarry is on its way to the top with affordable prices and good products

Glarry GT502 41 Inch Matte Cutaway Dreadnought Spruce Front Acoustic Guitar Black Burlywood

By L***d

July 19, 2021

I got my new 502 same day I was going to change strings trying to remove the pins I removed four of them with success the last two a and E string would not come out I end up breaking two of the pins off I tried to go up through the bottom but I was afraid I was going to bust the entire case I contacted Glarry but they did not want to help me, it's a shame because I have already purchased three Glarry guitars you think they would back their customers a little bit better this will be my last purch ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon.

July 22, 2021

I really meant to give a five-star rating something happened and it screwed me up and would not let me edit..... Larry is a very good company very happy with their product they stand behind their product and her customer service is great I recommend them