Reviews of Glarry Musical Instruments in Glarrymusic.com

Glarry GP Electric Bass Guitar White Black Red Yellow Blue Sunset Burlywood Dark Blue Transparent Yellow

By J***s

January 06, 2021

Bass received on Jan. 4 It is defected has glue. all over it and pick guard scared. Looks like it is a return and repair attemped. I ordered another one, a GIB bass instead would like to return this one . Please send return info to be reimbursted.

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By C***k

January 15, 2021

MAJOR DAMAGE!!! Well, my guitar arrived today. --- I bought this for my daughter for Christmas. It arrived on the 29th. Not too upset about that because I ordered it on the 18th, knowing it could take up to 10 days for delivery. Well, being all excited when it arrived, when I saw the box, I was immediately concerned. When I opened it, my concerns came to reality. The body is crushed and it must be returned. Overall, the guitar looks good but I didn't do much more than open it, unpack it, ... MAJOR DAMAGE!!! Well, my guitar arrived today. --- I bought this for my daughter for Christmas. It arrived on the 29th. Not too upset about that because I ordered it on the 18th, knowing it could take up to 10 days for delivery. Well, being all excited when it arrived, when I saw the box, I was immediately concerned. When I opened it, my concerns came to reality. The body is crushed and it must be returned. Overall, the guitar looks good but I didn't do much more than open it, unpack it, and pack it back up. Can't say much more at this time. Hopefully customer service will be better than the shape the guitar arrived. ................ UPDATE - 1-15-21 Upon the arrival of the damaged guitar, I contacted Glarry customer service. The customer service manager I worked with, Manager Lin, was incredibly responsive and helpful! The guitar was replaced immediately! Because the guitar that I ordered was not in stock at the time, I was given the option to wait until it was in stock or the option of choosing another guitar that was in stock. Because it was a gift, I wanted to replace it as soon as I could and so I chose a different guitar from the Glarry inventory. The guitar was immediately put on order and I received it roughly 12 to 15 days later. All through this time, the service manager was in contact with me and was very helpful and responsive to my messages. As you know, these guitars are quite competitively priced but they are worth every penny and more! I've been playing guitar for nearly all of my life and I really enjoy the guitar I bought for my child. It's a fantastic beginner guitar and to be honest, I'm considering getting one for myself for fun! The classic question: Would I buy from Glarry again? Heck yes! The only problem I had during this entire transition was the worry about how the guitar would arrive. They are not packed very well and so I was "biting my nails" while waiting for the second guitar to arrive. it arrived in PERFECT condition! Thanks Glarry and thanks to a very responsive customer service department!

Service Team:

Thank you! Your voice really let us know where to start! Glarry.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By A***s

December 28, 2020

I have no review my order yet

Service Team:

We are so sorry for delay.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By R***n

December 28, 2020

It's been over 2 weeks and I still haven't received the case.Paid for express shipping to start with and had to call in to see where it was and it hadn't shipped yet.The money for shipping was refunded.Still waiting for my order that was supposed to be here before Christmas as it was a gift.Not a happy customer.

Service Team:

We are so sorry for delay.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***z

January 09, 2021

Great customer service, easy to deal with!!

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***n

December 23, 2020

I'm not a guitarist but this didn't look and feel like a new guitar. I bought it for someone and he checked it to make sure it was good. This is what he said. When the guitar was received the box was in shambles. It looked like the box had been crushed, fixed then re-taped and shipped out the door to me. The guitar itself was scratched and scuffed along the black and silver metal parts, as if someone already owned it, jammed with it then tossed it aside. Signs of a previous owner show deep embed ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. By the way, the guitars we shipped are all brand new. Glarry

Glarry GP Electric Bass Guitar White Black Red Yellow Blue Sunset Burlywood Dark Blue Transparent Yellow

By A***z

December 22, 2020

Haven't opened the box yet, so I don't if the bass is nice or not but I can comment on the customer service of Glarry Music, or shall I say, lack of customer service. I ordered what I thought was the bass my son had asked for. I learned the next day it was not. My order had not shipped yet, so I emailed 3 times and phoned (left vmails as no one answered the phone) to cancel the order. The website says you can cancel for free as long as the item has not shipped. A few hours later, I received ...

Service Team:

I am so sorry for that. Thanks for your feedback, your voice really let us know where to start. Some times, the letter will be in your spam folder, if you don't receive it, please check your spam folder. So sorry for the inconvenience.Glarry

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By S***n

December 21, 2020

Horrible customer service. Runaround Reply with form letter. No clue of when guitar was shipped or where it is

Service Team:

We are so sorry for the day. Your order Departed FedEx location on Dec.18th.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By T***n

January 04, 2021

We had some issues,customer service took care of it. Everything is good now. Thanks to Lin for taking care of this issue. Happy with the customer service. I like this semi hollow guitar. Very pretty guitar.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By c***k

December 19, 2020

This case fits my thin line tele kit guitar snug ,also end to end snug . If you want protected from dents in the wood , neck and body , bent or broken tuners , cracked or broken head stock and/or neck , a hard case is what you want , a gig bag does not give you that protection .

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By D***y

December 19, 2020

Bought this one week back. Product is faulty. It is not working. I can't believe it a brand new guitar was sent as faulty. Stings are not working. Contacted the company 3 times via email but no response and tried to ring the number provided but again no response. I don't know whether this company is fake.

Service Team:

I am so sorry for that. Maybe the letter was in your spam folder. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry.

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By J***s

December 27, 2020

Unplayable out of the box, Neck is back bowed, strings buzz, action has to be very high, bad frets, This is not a quality guitar, and not worth the money. Customer Service do not reply to e-mails, and Wendy from the company says they have replied, but its simply not true.. Feel like i have been ripped off as the guitar will cost the same as new price to get playable. I cant say if other Glarry guitars are this bad, but unless i get a resolution soon, I will be avoiding the brand and contacting ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By D***n

December 17, 2020

Arrived in perfect condition and everything works, excellent quality for the price.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***a

December 11, 2020

Damaged guitar

Service Team:

I'm really sorry, please check your email, we have provided you with a solution.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By P***h

December 07, 2020

I just received a guitar the other day and it did have a lot of issues with it it has a lot of scratches on it it's damaged the strings were broken I am very dissatisfied with it could you please send me another one preferably with no damage this time it would be nice thank you sincerely Paul Uwnawich

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glary

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By J***a

December 05, 2020

I've ordered from other online music companies for years. Took a chance with Glarry Music. After a few days passed since I placed my order, I sent a request to obtain a tracking number. A tracking number was then provided but the item was never shipped. For a week now, all that the tracking number provides is a confirmation that a label was created for FedEx last Saturday. Considering I live in the same state that it's shipping from, it should have arrived by now had it actually been shipped. Th ...

Service Team:

I am so sorry for delay. Good News: The order have been delivered. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By f***e

November 28, 2020

Complete junk. Not a chance of this guitar playing properly. The neck pocket floor is at the wrong angle or I should say angles because it has multiple angles cut into it. It looks like every single pass of the machine was at a different angle then the others. This makes the neck impossible to shim. If they would have made all the cuts same as the deepest cut the neck angle would be 15 degrees LOL ! Sorry to break it to ya fellas but if you want to play guitar your gonna have to cough up some se ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GT501 40 Inch Cutaway Auditorium Acoustic Guitar Matte Spruce Front Folk Black Burlywood Sunset

By C***e

November 12, 2020

I have to say that I am amazed at how good the Customer service for Glarry Gutars is. I had a problem with my order and they contacted me within 12 hours from the time that I told them about it. They were super helpful and provided me a great solution to my problem. I can easily tell you that you cannot go wrong buying a guitar from them. Because it there is a problem they will jump to the opportunity to help you and to correct the problem. So for your next guitar make sure that you buy from Gla ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 9

By K***n

November 09, 2020

Haven't received yet. Shipment delayed for some reason

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By g***e

September 25, 2020

Terrible. I never got my order and when I tried to call them or email them I never got a response or answer.

Service Team:

We are so sorry for that, we will reply to you immediately.

Glarry Electric Bass Strings Set

By R***n

September 24, 2020

I have not tried the strings but I ordered a bass guitar 4 days ago and the website says my order is still processing and I never received an email confirmation of my order. They won't answer their phone. I left voicemails and sent emails, but no reply. I am writing this here because the website won't allow a review until the order is delivered.

Service Team:

We are so sorry for delay. we will reply to you ASAP.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By a***n

September 23, 2020

Horrible experience so far never got the guitar, called FedEx and I was told that it was shipped so cheap that its not a priority and it cam sit in their post till it gets a turn. Tried to contact glarry of FB and was told thats not sometthey can deal with. Tried to find a phone number to call and of course Glarry refrains from putting a phone number to contact them on their website. My advise do not buy directly from them get it on Amazon. What a mistake

Service Team:

We are so sorry for delay. We will contact you ASAP, or you can call us: +1 (609)225-4158. Glarry

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 9

By S***o

September 23, 2020

Not happy with this purchase the drill holes are either missing and the existing ones are off. I don't own a drill and not about to buy one. A waste of my money :/

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GIB 5 String Electric Bass Guitar SS Pick-up Burlywood Transparent Yellow Sunset Brown

By T***o

August 29, 2020

Great bass

Glarry 20w Electric Bass Amplifier

By C***a

August 12, 2020

It's a 20w Bass Amplifier and I expected a little too much. I paired it with the glarry GIB 5 strings and it's not giving me enough bass sound. When the volume is in max level, it gives me a static sound and a clicking sound. Delivery time is okay.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GST Maple Fingerboard Electric Guitar Black Red

By G***r

July 25, 2020

Great Guitar! Unresponsive Customer Care. NO Expedited shipping I paid for! I would give 1/2 star due to no response about the missing amp that was bundled and shipping me and egg steamer with the amp Tracking number. 5 days and waiting for customer service to respond to my email about the amp see the attached picture of the sent email. If you want a better review I need: 1, a prompt response 2, an expedited delivery of the missing amp' 3, A refund of expidited shipping that did not happen. 4, ...

Service Team:

Dear customer, 1. AMP has been resent, you will receive the tracking number within 36 hours.2. We have upgraded the economic express Fedex Ground for you, and the actual free shipping is Fedex Smart Post. We ship normally within 24 hours, because you need to change the address, the order is delayed for 1 day, we are willing to refund 9.99. 3. Sorry, our system bug, your email was not pushed to our after-sales system, so it was not timely Reply.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By j***s

July 19, 2020

Back in the day 35 odd years ago I had fair few guitars and amps and actually had a Fender Stratocaster. However things changed after marriage and children. In this period of my life at 58 I just have a classical acoustic. Cuting to the chase, I wanted an electric guitar to have a hobby and learn some music for enjoyment. I bought a second hand guitar but to be honest it was rubbish. I researched You Tube and internet looking for a budget guitar. There was some great reviews for Glarry music an ...

Glarry GST Rosewood Fingerboard Electric Guitar Black Red Sunset

By B***s

July 16, 2020

Where is my guitar? I have emailed you to see if you can file a missing package claim to FedEx as only the shipper can do so and I have not heard anything back

Service Team:

We are so sorry for that. Due to the spread of COVID-19, online shopping has risen dramatically. We are still committed to our same-day shipping guarantee, but the effects of COVID-19 are causing delays with order processing & transportation systems outside of our control. Thank you for your understanding.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By T***r

July 16, 2020

I never received my purchase. I contacted Glarry multiple times and never heard back. I will be asking for a refund.

Service Team:

We are so sorry for that. Due to the spread of COVID-19, online shopping has risen dramatically. We are still committed to our same-day shipping guarantee, but the effects of COVID-19 are causing delays with order processing & transportation systems outside of our control. Thank you for your understanding.

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By P***n

July 12, 2020

Have been contemplating buying one for a while. Pulled the trigger after many videos and blogs stating it was worth it. Ordered four string jazz with sunburst. Got here within the time frame they said. First glance of opening it, I said wow. It looked great. One thing that was said was it was neck heavy. Upon holding it, it does have some weight on the neck but the body weight was very good, seemed to balance it out. Neck was very smooth on the backside, no burs or knicks making it very quick. F ...