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Customer Service
January 04, 2021
2679 Views
Happy New Year 2021! This is the best time of the year, giving us the opportunity to review achievements of last year and plan the direction of work in the coming year. There's no question that 2020 was a trying year for the world. Faced with many challenges caused by the effect of COVID-19, we've still persevered to offer high quality musical instruments and services at competitive prices for all beginners and music lovers. Reasonably priced, every can afford!
Registered Users
140%↑
Sales
260%↑
2020 was a year of continuous innovation for Glarry. We successfully developed a series of new products such as GTL Semi-hollow Guitars, Wind Instruments, Digital Pianos, Banjos, Mandolins, Steel Tongue Drum, Kalimba, which enriched the product range. We have also upgraded our products in response to several major issues that our customers care about, including the GV3 Series Violins and GP II Bass Guitar.
New Products Sales:
GTL Semi-hollow 2000+, GV3 Violins 1000+Product Upgrade:
Upgrade materials, accessories, craftsmanship, etc.
Quality has always been the most important part of Glarry. From development to design to material selection to mass production, each step is completed through repeated trials and continuous corrections. In 2020, we successfully improved the quality of our products by optimizing production processes, perfecting process standards, improving product details and upgrading product packaging.
Detail Improvements:
Appearance, Frets, Gaps, Grooves, Painting, Cleaning, etc.Packaging Upgrade:
From Carton to Foam Box packaging.In 2020, we were committed to cooperating with many music lovers and recorded a total of 118 videos. Many well-known music artists such as Perfecto De Castro, CharlesBerthoud, Darrell Braun Guitar, Phillip McKnight, The Trogly's Guitar Show, JHS Pedals, Ray Chen, Violinist Zlata, GCH Guitar Academy, all expressed their recognition of our products. We also sincerely thank them for pointing out some problems and suggestions for products improvement.
The recognition and encouragement made us Glarry firm the original intention of brand creation, which is the driving force for our team to continuously improve the products.
Our customers make us truly Glarry. Improving customer satisfaction is always our top priority. In 2020, we focused on optimizing the customer management system and after-sales service strategy, and further expanding the scale of online customer service team, and striving to provide each customer with a pleasant music shopping experience.
Last year, we received a total of 1,627 reviews from Google customers with a rating of 4.6.
About 2021
Leaving behind a year full of progress and success, we are completely confident about what 2021 will bring. We will continue to make every effort to be a company that supports everyone’s music dream. We look forward to you being able to stay with us, and greatly appreciate your ongoing support.
Stay tuned to our news for more updates and big events.
If you have other questions or suggestions, please let us know. Our email address is: [email protected].
Thank you for your attention.